Help

We aim to make claiming online quick and easy for you.
Please read this information carefully before getting started to ensure you know what to expect.

First get your supporting documents ready

We need quite a bit of information to investigate your claim. You'll find it easier to submit your claim if you gather these items first as you'll be asked to upload them when you submit your claim.

It is important you send us everything we ask for; we cannot progress your application until we receive this information and it is very difficult for us to obtain firms records on your behalf.

We need :

Two forms of identification

Here's a list of what we accept

Products & Advice documents

Here's a list of what we accept

Your bank account details

So we can pay your compensation if your claim is approved

If you need to ask your lender or provider for documents, you may find it helpful to use our letter templates.

We accept scans for most documents.

Then submit your claim

Here's an overview of how to submit your claim. It should take you 1 to 2 hours to complete your application online. You can save your progress and return to your claim at any point.

Step 1:

Check if you can claim



First you'll enter some basic details of your claim and we'll tell you straight away if you are eligible to claim.

Step 2:

Create your online account



With your online account you'll be able to submit your claim and check on its progress.

Step 3:

Complete your application



Finally you'll answer questions about why you're claiming, upload your supporting documentation and sign your claim electronically before submitting it.

What happens after you submit your claim?

We'll send you an email to confirm we've received your claim.

Then we'll review your claim as soon as we can, and we will be in touch when we have an update or if we need any more information from you. This can take a while so please bear with us.

You can check on the status of your claim at any point by logging into your account.

You can also return to your claim to download and print summary of your claim, change your personal details and upload additional documents. Simply login to your account.


To use the FSCS online claim service, you will need an email address. If you don't wish to create an email account, we can send you a paper application form. Please contact us and we'll be happy to help.

Making a claim online is quicker and easier but we can also send you a paper application form. Please contact us and we'll get the necessary details from you to send you the application form in the post.

Please ensure you have filled in all the fields correctly and that your password meets our security criteria. We're here to help so please contact us if you're still having issues.

You can create a new password by clicking here. After entering your email address, you will receive an email with instructions to create a new password. You may need to answer a security question first.

If you don't have an FSCS online account yet, click here to get started.

Copy & paste the link into a new browser screen. If that doesn't work, click here to enter your email address and we'll send you a new activation link.

To change your FSCS online account details, simply log in here and click on the "My Account" button at the top of your screen. Then simply follow the instructions.

To change your personal details, you must provide a proof of address. Please select "Upload additional documentation" from the My Claims page. Select "Change my personal details" and upload your proof of address. Then click Submit, you will receive a confirmation email and the change will be processed within 10 working days.

To change your bank details, you must provide a bank statement displaying the name and address of the payee. Please select "Upload additional documentation" from the My Claims page. Select "Change my bank details" and upload your statement. Then click Submit, you will receive a confirmation email and the change will be processed within 10 working days.

Once you’ve submitted your claim, you can still change your personal details including payment details and upload additional evidence. Please log in here, you will be taken to the "My Claims" page where you can click on your claim to return to it. You will be taken to the summary of your claim, where you will see a button to edit your information where applicable. Then just follow the instructions to amend your details.

It may take you one to two hours to complete your claim online. Please check what you will need to get started here. You can save the progress on your claim at any point and return to it later.

We appreciate you may find some of the questions or supporting documents we ask for, fairly personal. Please rest assured your information is stored safely and will not be communicated to anyone else. We ask these questions to make sure we get a good understanding of your situation at the time you received the advice and/or chose a financial product. It is really important you answer all the questions so we can assess your claim and reach a fair decision.

We cannot look at your claim until we have all the evidence we need which is why it's essential you provide us with all requested documents.

If you don't have particular documents, you can get these directly from your lender or provider.
You may find it useful to request this information using our letter/email templates.

Please first check your files are in a format we accept - that is .jpg, .jpeg, .gif, .png, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .pdf, .rtf, .msg. The maximum size per file is 20 MB. While you can upload multiple files at a time, it can still take a couple of minutes to upload each document.

To upload your documents click the "Supporting Evidence" tab of your claim, click "Choose Files" and select the document(s) from your computer. Then click the green button "Upload".

Log in here to access your claim details. if you haven't yet submitted your claim, click "Continue claim" and then click on the "Supporting Evidence" tab.

Then follow the instructions to upload your documents. If you've already submitted your claim,
click "Upload additional documents" and follow the instructions.

Please check your browser settings and ensure it allows pop-up windows for this website; this otherwise prevents some internet browsers from displaying the cover note.
If you don't have a printer, please write everything from the cover note on a piece of paper, including your claim reference number. Include this paper in the envelope with your other documents – the cover note ensures we can direct your claim quickly to the right place.
While we must see original or GRO certified copies of marriage, birth and adoption certificates, we encourage you to scan and upload your other supporting documents directly on your online application form to speed up the process.

You can post your documents to FSCS, PO Box 300, Mitcheldean GL17 1DY. Please ensure you clearly state your claim reference number in any correspondence. Please allow up to 10 working days for your documents to be added to our systems.
While we must see original or GRO certified copies of marriage, birth and adoption certificates, we encourage you to scan and upload your other supporting documents directly on your online application form to speed up the process.

We'll return your original documents within 14 working days. While we must see original or GRO certified copies of marriage, birth and adoption certificates, we encourage you to scan and upload your other documents directly on your online application form to speed up the process.

Log in to your FSCS online account and on the "My Claims" page, select the claim you want to return to. If you haven't submitted your claim yet, you will be returned to the last step you completed so that you can carry on. If you've already submitted your claim, you will return to the summary of your claim.

At the bottom of the page, click on the button "Save & complete later". Next time you log in to your FSCS online account, you will be returned to the last page you completed.

Simply log in, select your claim and you will see your claim summary. At the top of that page, click on the link to print or download a copy of your claim.

We send you a confirmation email when you submit your claim with all your information. If you haven’t received the email, please check your spam folder first. If the email isn’t there, you will need to check that your claim is definitely submitted. Log in here, on the My Claims page, you will see the current status of you claim and a short description of what that means. This will tell you whether we’ve got your claim and suggest any relevant actions for you to take.

We aim to give you a decision within 6 months. However, sometimes it can take longer depending on the complexity of your claim so please bear with us. You can check on the rogress of your claim by logging in to your FSCS online account.

The security of your information is essential to us. For that reason, we close down accounts that haven't been used in a while. But this does not affect any claims you've already submitted. If you want to keep using your account, simply log in within 10 days of receiving your email and we'll keep your account open.

We're really sorry if you haven't heard from us in a while. It can take us several months to assess each claim and sometimes we need to speak to third parties to get more information and that can cause further delays. Please log in here to check the status of your claim. You will be taken to the "My Claims" page where you'll be able to check the status of your claim with a quick explanation of what the status means for you.

If your claim is approved, we will send you a letter or an email confirming your compensation amount and explaining our decision. You will receive any payment within the following 10 working days. Our preferred payment method is BACS but you can also choose to receive a cheque.

We store any information you give us through the FSCS online service very securely. Your information will not be passed on to anyone else. Your account is protected with a password of your choice and we encourage you to make it as secure as possible.When creating your account, you're also asked to choose a security question and enter an answer. The security question will be used if you’ve forgotten your password and for data protection checks. Again, we encourage you to make sure anyone who isn't you can’t guess the answer. Finally, for security reasons we will close down your account if you haven't used it for a long time.

While we must see original or GRO certified copies of marriage, birth and adoption certificates, we encourage you to scan and upload your other supporting documents directly on your online application form to speed up the process. However, if you're unable to upload your documents, you can post them to FSCS, PO Box 300, Mitcheldean GL17 1DY. Please ensure you clearly state your claim reference number in any correspondence. Please allow up to 10 working days for your documents to be added to our systems.

When applying for compensation each person making the claim needs to prove their identity, address and provide documents to support the application. This section gives you more detail on what documents we'll need depending on why you're claiming, and how to get them.

It is important you send us everything we ask for; we cannot progress your application until we receive this information and it is very difficult for us to obtain firms' records.

We recommend you have your documents ready before you start your claim. You will be prompted to upload your documents so it's a good idea to scan them before getting started.

You must provide one identity document from Group A and one identity document from Group B.

General Register Office (GRO) certificates (e.g. birth certificate) must be originals or GRO certified copies sent in the post, following the instructions at the bottom of this page.

Scans of other documents are welcome. These must be readable and show all the information contained on the original, including the information on the back.

All original documentation will be returned within 14 days.

If making a joint claim, each person must provide two separate documents.

Here's a list of what we accept.

  • Valid passport :Must be a biometric passport or one that contains a machine readable zone (comply with ICAO 9303). Ensure the information page which shows basic details, reference number and picture is supplied.
  • Valid GB driving licence :It must comply with the European Directive 2006/126/EC, please scan both sides of the card.
  • EEA/EU Government issued identity card :Must be valid, please scan both sides of the card.
  • If none of the above documents are available please send one of the following:
    • Birth certificate :This must be an original or GRO certified copy. Please check the last section of this page for instructions on how to post your certificate.
    • Adoption certificate :This must be an original or GRO certified copy. Please check the last section of this page for instructions on how to post your certificate.
  • If your name has changed since birth please also send one of the following:
    • Marriage or Civil Partnership certificate :This must be an original or GRO certified copy. Please check the last section of this page for instructions on how to post your certificate.
    • Deed poll document
    • Bank or building society or credit card statement : Issued to your current address and less than three months old.
    • Council tax bill or mortgage statement : Issued to your current address and for the current year.
    • Pension, endowment or ISA statement : Issued to your current address and less than three months old.
    • Utility bill (gas, electric) : Issued to your current address and less than three months old. We do not accept mobile phone bills.
    • Valid driving licence showing current address (if not already used to prove identification)
    • Valid firearms certificate

    Please click on your claim type below to find out which documents you'll need to provide about your policy and the advice you've received.
    We accept scans but please ensure these are readable.
    We've also added some optional documents that will help assess your claim quicker. Please include them if you have them or can obtain them.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions.

    This should show all the claims made under the policy, including dates and amounts received or outstanding.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed.

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the name of the lender or insurer and the details of the loan (e.g. start date, amount borrowed). If you do not have this agreement it can be obtained from your loan provider.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific insurance policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    This should show the details of the new policy (e.g. start date, premium, insurer).

    This should show any information gathered regarding your insurance needs at the time of advice.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a copy of the original agreement signed at the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    This is a certificate that shows the holder is a creditor of the company and what they are entitled to.

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a copy of the original agreement signed at the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    These should show payments and dates made, changes to interest rates and any further borrowing.

    This should show the date the mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show amounts and dates of all investments and withdrawals.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of the advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents for each investment you are claiming for. We cannot look at your claim without them.

    This should show the name of the shares, number purchased, date and amount paid (e.g. contract note, bank statement).

    This should show the Firm's name, be dated at the time the advice was given or the shares were bought and refer to the specific shares.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice (if applicable).

    This document should show that the agreement to buy the stock was made and should be dated at the time of advice (if applicable).

    This should show the date and amount received.

    This document should show that the stock was bought.

    These should show the name of the advising firm and the name, cost, amount and dates of the stock bought (if applicable).

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    This should show the name of the shares, number sold, date and amount received (e.g. contract note, bank statement).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date your mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage - e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage and to any additional products on which the Firm advised. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date your mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This must be a letter from your investment provider confirming the date of any missed payments.

    This should show the information you were given about this investment or pension at the time of advice.

    This should show the policy details such as investment amounts, start date and term.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity date and value.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage. Alternatively, the mortgage lender could confirm in writing who commission was paid to.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should show any amendments made to the policy - e.g. someone added to or removed from the policy.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date your mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage and to any additional products on which the Firm advised. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date your mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage - e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage and to any additional products on which the Firm advised. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date the mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date the mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    This should show the details of the previous mortgage including any amounts you had to pay in order to redeem the mortgage.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should show the balance outstanding on any debts that were consolidated into your mortgage, as well as the monthly repayments immediately before.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date the mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity date and value.

    This should show the original amount and date invested, any further amounts invested and any withdrawals made.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    This should show the details of the previous mortgage including any amounts you had to pay in order to redeem the mortgage.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    This should be a copy of the original application from the time of advice.

    This could include the investment or property brochure, key features or other marketing materials.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your mortgage lender (for all mortgage related documents/information), Solicitor (for mortgage completion statements) or investment provider (for any investment documentation).

    This should show the date the mortgage completed and include details of the mortgage. If you do not have this statement it can be obtained from the Solicitor who arranged your mortgage.

    This should be a copy of the original application from the time of advice.

    This should show the details of the mortgage e.g. start date, rates applied, amount borrowed and term.

    This should show the Firm's name, be dated at the time the advice was given or the mortgage started and refer to the specific mortgage. Alternatively, please provide a letter from your mortgage provider confirming the name of the firm that gave you the advice.

    This should show the details of the previous mortgage including any amounts you had to pay in order to redeem the mortgage.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    If you are claiming for another product linked to your mortgage such as an insurance policy, please provide product information such as the policy document, key features document and proof of payments made.

    These should show payments and dates made, changes to interest rates, any further borrowing.

    If your claim is about advice to re-mortgage for debt consolidation, please provide documentation showing the balance outstanding on any debts that were consolidated into your mortgage, as well as the monthly repayments immediately before.

    If your claim is about advice to re-mortgage and invest the funds or purchase an overseas property please provide a copy of the original application from the time of advice.

    If your claim is about advice to re-mortgage and invest the funds or purchase an overseas property this documentation could include the investment or property brochure, key features or other marketing materials.

    If your claim is about advice to re-mortgage and invest the funds or purchase an overseas property please and you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity date and value.

    If your claim is about advice to re-mortgage and invest the funds or purchase an overseas property, please provide documentation showing the original amount and date invested, any further amounts invested and any withdrawals made.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific mortgage. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show all the payments you have paid to the policy and the dates they were paid, as well as any payments received such as withdrawals, income or interest.

    This should be a copy of the original application from the time of advice.

    This should show the details of the policy and the terms and conditions that applied, e.g. any exclusions

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your endowment provider.

    This must be a letter from your endowment provider confirming the date of any missed payments.

    This must be a letter from your endowment provider confirming the date that they sent you the first of these letters. The actual "red letter" is not sufficient.

    If you are still paying, the value should be dated within the last month. If the policy has matured or you have already surrendered it, the value should be from that date.

    This should show the information you were given about this policy at the time you received the advice.

    This should show the policy details such as premium amounts, start date, term.

    This should show the Firm's name, be dated at the time the advice was given or the endowment was made and refer to the specific endowment policy.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show any amendments made to the policy - for example, someone added to or removed from the policy.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    The current value of your pension fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should confirm your employment history from the date you were advised not to join the Occupational Pension Scheme to the present date.

    This should show whether you were a member of an Occupational pension scheme at any time; including the dates, the scheme name, the payments you made or that the employer made on your behalf.

    This should provide information about the occupational pension scheme you could have joined. It should outline the benefits, and the details of the scheme including membership criteria.

    For example payslip, P60, confirmation from your previous employer.

    This should show the Firm's name, be dated at the time the advice was given or the pension started and refer to the specific Pension. Alternatively, please provide a letter from your Pension provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    This should show the options available to you at the time of advice - what AVC scheme(s) could you have joined. This information can be obtained from your current or previous employers.

    The current value of your FSAVC fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should confirm your employment history from the date the FSAVC started to the present date.

    This should show that you were a member of an occupational scheme at the time of advice, and were able to join the AVC scheme. It should also show details of payments you were making or that the employer made on your behalf - e.g. a pension statement and the pension scheme booklet. This information can be obtained from your current or previous employers.

    For example payslip, P60, confirmation from your current or previous employer.

    This should show the Firm's name, be dated at the time the advice was given or the FSAVC started and refer to the specific FSAVC. Alternatively, please provide a letter from your FSAVC provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    The current value of your pension fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should confirm your employment history from the date you were advised not to join the Occupational Pension Scheme to the present date.

    This should show whether you were a member of an Occupational pension scheme at any time; including the dates, the scheme name, the payments you made or that the employer made on your behalf.

    This should provide information about the occupational pension scheme you could have joined. It should outline the benefits, and the details of the scheme including membership criteria.

    For example payslip, P60, confirmation from your previous employer.

    This should show the Firm's name, be dated at the time the advice was given or the pension started and refer to the specific pension. Alternatively, please provide a letter from your pension provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the value of the transferred occupational pension scheme benefits at the time of advice and should be available from the employer from the employer from where the pension was transferred.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    The current value of your pension fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should confirm your employment history from the date you were advised not to join the Occupational Pension Scheme to the present date.

    This should show whether you were a member of an Occupational pension scheme at any time; including the dates, the scheme name, the payments you made or that the employer made on your behalf.

    This should provide information about the occupational pension scheme you could have joined. It should outline the benefits, and the details of the scheme including membership criteria.

    For example payslip, P60, confirmation from your previous employer.

    This should show the Firm's name, be dated at the time the advice was given or the pension started and refer to the specific pension. Alternatively, please provide a letter from your pension provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    The current value of your pension fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should show the Firm's name, be dated at the time the advice was given or the pension started and refer to the specific pension. Alternatively, please provide a letter from your pension provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the value of the transferred occupational pension scheme benefits at the time of advice and should be available from the employer from where the pension was transferred.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your pension provider (for pension, FSAVC or annuity information) or previous employer (for AVC options, occupational pension scheme documents or salary information).

    The current value of your pension fund and underlying investments dated within the last month, this should show any exit penalty or charge applicable. If an annuity has been taken the documents should show the details - e.g. payments taken, including any tax-free cash and dates received.

    This should show the Firm's name, be dated at the time the advice was given or the pension started and refer to the specific pension. Alternatively, please provide a letter from your pension provider confirming the name of the firm that gave you the advice.

    This should show all transfers in and out, contributions, investments and disinvestments, charges, income payments and withdrawals.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should show the value of the transferred occupational pension scheme benefits at the time of advice and should be available from the employer from where the pension was transferred.

    This should be a copy of the original application from the time of advice.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rate or Guaranteed Minimum Pension, please provide details of the guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    If you were advised to transfer or cash in an existing personal pension, please provide proof of the original pension. This should show the type of pension held, the date and the amount of the transfer value paid.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific pension. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the type of pension product for all pensions that you were advised to transfer by the Firm. For example a Personal Pension Plan, Stakeholder Pension, SIPP, SASS, Executive Pension, Section 32. Your previous pension plan provider will be able to confirm this.

    This should show the firm's name, be dated at the time the advice was given and refer to the pension product you are claiming for, or the investments or funds held within your pension.

    If you were advised to transfer an existing pension that had guaranteed benefits, for example a Guaranteed Annuity Rates or Guaranteed Minimum Pension, please provide details of those guaranteed benefits. Your original pension provider will be able to confirm if your policy included guaranteed benefits and confirm the terms of the guarantee.

    This should show the date and amount of the transfer value paid for all pension products you were advised to transfer by the Firm.

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for PPI documentation/information) or loan provider (for Credit Agreements).

    This should show the details of the PPI policy. You can get this from your PPI provider.

    This must be a letter from your insurance or loan provider confirming the dates of all payments made or missed

    This should show the Firm's name, be dated at the time the advice was given or the insurance was bought and refer to the specific policy. Alternatively, please provide a letter from your PPI policy provider confirming the name of the firm that gave you the advice.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This may be a letter from the insurer confirming you have made a claim; it should include the date, if it was successful and how much was paid.

    This may be a letter from the insurer confirming whether a no claims rebate or bonus was paid, the date and how much was paid.

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    This should show the name of the lender or insurer and the details of the loan (e.g. account number, start date, amount borrowed, the interest rate applied and whether the insurance premium was included within the loan). If you do not have this agreement it can be obtained from your loan provider.

    This is a document ( usually from your solicitor ) which shows how your loan/mortgage advance was distributed. If PPI was inlcuded there should be an entry such as "PPI", "Payment Protection Insurance", "ASU"

    These documents will need to show you were able to cover the repayments of your loan or mortgage. For example, an alternative insurance policy

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your investment provider (for any investment documentation/information), mortgage lender (for all mortgage related documents/information) or Solicitor (for mortgage completion statements).

    If you are still paying, the value should be dated within the last month. Otherwise, we need the surrender or maturity value.

    This should show the Firm's name, be dated at the time the advice was given or the investment was made and refer to the specific investment. Alternatively, please provide a letter from your investment provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all investments and withdrawals including charges applied.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the Firm explaining why the advice was given and why they recommended the specific investment. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Please provide details of any other firm that you dealt with, such as, a sister company or introducer, and your dealings with that firm.

    This should show the investment provider name, reference number and the settlement or surrender value.

    You must provide copies of all the statements you have which confirm this borrowing. This will include the amount borrowed, the repayments you have made and the costs you have incurred (charges and loan interest).

    Documents to support your claim (Compulsory)

    You must send us the following documents. We cannot look at your claim without them. If you do not have them, you can get them from your insurance provider (for insurance documentation/information) or loan provider (for Credit Agreements).

    This will be the value of the policy dated within the last month or the date and value of the policy at maturity.

    This should show the Firm's name, be dated at the time the advice was given or the policy started and refer to the specific whole of life policy. Alternatively, please provide a letter from your policy provider confirming the name of the firm that gave you the advice.

    This should show the amounts and dates of all payments.

    Documents to support your claim (Optional)

    If you have any of the following documents please send them as they will help us with your claim.

    This should be a copy of the original application from the time of advice.

    This should be a document received from the advising firm explaining why the advice was given and why they recommended the specific investment policy. This may be a letter, a form or a report and may refer to "reasons why", "recommendation" or "suitability".

    Additional documents that may be required

    Based on your responses to the application form questions you may be required to submit the following document(s).

    Evidence of claim agreed by the Firm but still outstanding

    We understand you may not have some of the documents that are needed to support and prove your claim. Many of these documents will be available from your mortgage lender or other product provider(s), who is obliged to release this information to you.

    To help you get the documents you need to support and prove your claim, here are letter templates you can complete and send to your provider.

    How to complete the templates

    1. Print the letter template. You can print several copies if you need to contact several providers.
    2. Enter the reference number and product name if applicable.
    3. Enter your name and address.
    4. Sign and date the letter in the space provided.
    5. Send the completed letter to your mortgage lender or product provider.
    6. When your provider returns the requested documents, scan and upload them by logging in here and clicking the "Supporting Evidence tab"

    You will be prompted to upload your supporting documents directly when you make your claim online. You can upload multiple documents at a time.

    To upload your documents, click on "Choose Files" and select the document(s) from your computer. Then click the green button "Upload". Please note it can take a couple of minutes to upload.

    You can also upload additional documents once you've submitted your claim. Log in here, you will be taken to the My Claims page. Click on the claim for which you want to add documents and on the Claim Summary page, follow the instructions in the Supporting Documentation section.

    We accept the most common file formats, including .jpg,.jpeg,.gif,.png,.doc,.docx,.xls,.xlsx,.ppt,.pptx,.pdf,.rtf,.msg.
    The maximum size per file is 20MB.

    While we must see original or General Register Office certified copies of marriage, birth and adoption certificates, we encourage you to scan and upload your other supporting documents directly on your online application form to speed up the process.
    If you are sending us a certificate, you must print the cover note and send it in the post with your certificate.
    You can post your documents to FSCS, PO Box 300, Mitcheldean GL17 1DY. Please ensure you clearly your claim reference number (starting with PB) in any correspondence. Please allow up to 10 working days for your documents to be added to our systems.
    If you don't send in your cover note with your documents, we may not be able to identify you and this will delay your claim.

    Here is an overview of the various stages of your claim. We'll be in touch when we have an update on your claim or if we need any more information from you but you can check on the progress of your claim at any point by logging into your account.

    Please note that depending on your claim type and financial product, your claim may not go through every stage described below.

    Completing the application


    > Awaiting FSCS Contact:

    Your application form is being prepared. You will receive it shortly. Please allow up to 10 working days before contacting us.

    > In Progress:

    You are still in the process of completing your application. If you need any assistance to complete your claim, including getting documents from your provider, we suggest you have a look at our help section for some handy tips. If you're sending your application in the post, it will show as In Progress until we have securely saved it in our systems. Please allow up to 10 working days after posting your application before contacting us.

    > Withdrawn:

    You have cancelled your application. If you'd like to make a new claim, please click on "Make a new claim" on the My Claims page.


    Investigating the claim


    > Submitted: We have received your claim and we'll review it as soon as we can. We'll be in touch to update you on the progress of your claim or if we need any more information from you. This can take a while so please bear with us. Please note we cannot look at your claim until we have all of the evidence documents from you.

    > Incomplete application:

    We have checked your claim and the documents you sent but unfortunately, some elements were missing. If they haven't contacted you already, the assessment team will be in touch shortly to tell you what we still need. Please allow 10 working days for the information to come through.

    > Being Assessed:

    We're now investigating your claim. This can take a while as we may need to contact several third parties so please bear with us. We aim to provide you with a decision within 6 months and we'll be in touch if we need anything else from you in the meantime.

    > More Evidence Needed:

    As part of our investigation, we have contacted one or more third parties to obtain additional information on your claim. We will continue our analysis as soon as we receive the information we need. We may also contact you directly if we have specific questions.

    > On Hold:

    Your claim is temporarily on hold while we carry out further investigation. We'll be back in touch as soon as your claim progresses.


    Getting the decision


    > Decision letter sent: We have now completed the assessment of your claim. A decision letter has been sent to you and you will receive it in the next 10 working days. If your claim has been approved, the letter will detail the amount you'll be compensated as well as the calculation of our financial loss. If we could not grant you compensation at this stage, the letter will explain the reasons behind that decision. Please read the letter carefully and feel free to contact us if you have further questions.

    > Payment Pending:

    Your compensation payment is on its way. Please allow up to 21 working days to receive your cheque or BACS payment. If you haven't received your decision letter, showing the calculation of your compensation, this should be with you very shortly. Please allow up to 10 working days before contacting us.

    A B C D E F G H I J K L
    M N O P Q R S T U V W X Y Z
    A
    Abatement

    Compensation payable by FSCS is subject to certain limits. If a claimant's loss exceeds the relevant limit for their claim, the compensation is reduced to the maximum amount payable. This process is known as abatement.

    AIM/PLUS Market Shares

    Alternative Investment Market.

    AIM/PLUS shares

    Alternative Investment Market.

    Annuity

    Income provided from cashing in your pension

    Authorised Firm

    A company, unincorporated body, partnership or individual permitted to carry out a regulated activity by the FCA or the PRA. This term includes a mutual (unincorporated) organisation, for example a friendly society.

    Beneficiary

    Refers to someone who is eligible to receive distributions from a trust, will or life insurance policy

    BPO

    Business Process Outsourcers

    Cancellation Rebate

    Policy is cancelled and the firm returns a proportion of the premiums already paid.

    Capital & Interest (Repayment)

    Mortgage payment pays off the interest and the mortgage capital so that at the end of the mortgage term there is nothing left to pay.

    Capped

    The interest rate will rise and fall with the standard interest rate but will never rise above the capped rate that has been set.

    CFD/Derivative

    Contract for Difference

    Claim

    A completed application form with supporting evidence.

    Claimant

    Claimant is a very specific category of customer. A claimant is defined as any individual (or other qualifying entity) who believes it has a claim and enters any part of the end to end claims process. Where the definition fits, claimant will be used in preference to any other generic term.

    CMC

    Stands for Claims Management Company. They are firms that, for a fee, offer services to represent claimants in submitting a claim for compensation.

    CMC Authorisation

    CMCs must be authorised by the Ministry of Justice for FSCS to be able to accept claims from them (although do not need authorisation if they represent less that 25 claimants per quarter).

    Critical Illness

    Insurance cover to protect if diagnosed with a critical illness.

    Debt Consolidation

    Taking out a new loan that will pay off one or more existing loans. Usually has a lower monthly payment than the monthly total of the previous debt.

    Deferred

    The interest rate is set at a below market rate and the difference is paid at an agreed later date.

    Discount

    A discount from the mortgage lender's standard interest rate.

    Early Repayment Charges

    A fee you may face if you pay off all or part of your mortgage earlier than agreed.

    Eligible

    Qualifying for compensation under Scheme rules.

    Endowment Mortgage

    When a borrower is using an endowment to repay an interest only mortgage.

    Equity Release

    Re-mortgaging a property that currently has no mortgage, in order to use it as security for new borrowing.

    FCA

    Financial Conduct Authority - the financial regulatory body formed as one of the successors to the Financial Services Authority (FSA)

    Firm

    The company against which we are receiving claims.

    Fixed

    The interest rate is fixed for a set period during the mortgage.

    Foreign Currency Mortgage

    When a mortgage is taken out in a different mainstream currency for a UK property.

    FSA

    Previous financial regulatory body before the FCA and PRA

    FSAVC

    Free Standing Additional Voluntary Contribution.

    FOS

    Financial Ombudsman Service, for complaints or claims against firms that are still trading.

    FSCS Compensation

    An amount of money payable by FSCS to a Claimant pursuant to a Claim, the payment and amount of which are subject to rules applicable to FSCS for the awarding of such compensation.

    FTSE Shares

    The Financial Times Stock Exchange Shares.

    Guaranteed Minimum Death Benefit

    Amount the policy will be paid out in event of death.

    In Default

    A firm unable, or likely to be unable to pay claims against it. This will generally be because it has stopped trading and has insufficient assets to meet claims, or is in insolvency.

    Income drawdown

    Income from your pension and leaving your pension invested.

    Individual Representative

    Someone representing the claimant that is not acting as a power of attorney, executor, CMC or a solicitor. This is usually a friend or family member of the claimant.

    Individual Voluntary Arrangement

    A legally binding agreement that allows you to repay your debt by making monthly payments at an amount you can afford.

    Interest Only

    The mortgage loan does not change and mortgage payment is for the interest part only so at the end of the mortgage term you will have to pay off the mortgage amount.

    Investment

    A financial product in which money can be invested to earn interest or profit (although the value of investments can go down as well as up).

    IP

    Stands for Insolvency Practitioner. An insolvency practitioner is someone who is licensed and authorised to act in relation to an insolvent individual, partnership or company. Most IPs are accountants or insolvency specialists working in firms of accountants.

    IPO/Pre-IPO Shares

    Initial Public Offering.

    ISA

    Individual Savings Account

    ISA Mortgage

    When a borrower is using an ISA to repay a mortgage.

    Joint Claims

    Claim with more than one claimant involved.

    Legal Representative

    Someone that is legally empowered to represent the claimant e.g. a power of attorney, an executor. This does not have to be a solicitor.

    Life Assured

    Person whose life is insured on the policy

    Lifetime or Shared Appreciation

    A mortgage loan on the borrowers home which is repaid at death or borrower moves out.

    Limitation

    There are rules regarding the timescales in which when someone is allowed to make a claim for compensation (based on when the advice was received, when then the policy/product started, when the claimant realised they may have received unsuitable advice and when they made a written complaint about the advice received). FSCS performs a Limitation Test to ensure a claim has been made within the allowed time limits.

    Main residence

    The home where you resided for majority of the time.

    MoJ

    Ministry of Justice regulates CMCs.

    Mortgage Lender

    Name of the company who your mortgage is with.

    No Claims Rebate

    Money returned at the end of the term by the policy provider if you have not made a claim and paid all premiums.

    Pension Mortgage

    When a borrower is using a personal pension to repay a mortgage.

    PEP

    Personal Equity Plan

    Policy Number

    May also be known as an account number found on policy documents

    Policy provider

    The company/firm that provides the policy.

    PRA

    Prudential Regulation Authority is responsible for the prudential regulation and supervision of banks, building societies, credit unions, insurers and major investment firms.

    Premium

    Amount paid into the policy.

    Redeemed

    When it was surrendered or no longer paid into.

    Refinanced

    Paying off a existing loan with the money from a new loan.

    Right to buy

    Where council tenants are offered to buy their council home at a discount.

    Relative

    A relative means children and stepchildren, parents and step-parents, brothers and sisters, step-brothers and step-sisters, and their spouses or partners.

    Repayment

    Mortgage payment pays off the interest and the mortgage capital so that at the end of the mortgage term there is nothing left to pay.

    Small Company

    A type of claimant. FSCS can accept claims from small companies as long as they pass certain criteria relating to their annual turnover, profits and number of staff.

    SRA

    Solicitors Regulation Authority regulates solicitors in England and Wales.

    Standard Variable Rate

    The standard variable rate is the main mortgage rate charged by a lender. This is the long-term rate of interest that borrowers will be charged once their fixed or introductory discounted or tracker period ends. The rate is not typically linked to base rate and can change at the lender's discretion.

    Sum Assured

    Amount the policy guarantees to pay before any bonuses are added.

    Tailored AF

    An application that has been amended to obtain information relevant to a specific population of claims e.g. new workstream, thematic issue etc.

    Tax Free Cash

    Taking money from your pension and not paying tax on the cash.

    Tracker

    The interest rate is set above or below the Bank of England or mortgage lenders base rate.

    Trust

    A trust agreement is a document that spells out the rules that you want followed for property held in trust for your beneficiaries.

    Trust Deed

    A Trust Deed is a formal, legally binding arrangement between an individual and their Creditors.

    Trustee

    Is a legal term referring to any person who holds a position of trust or responsibility for the benefit of another.

    Valid

    Refers to a claim i.e. a claim that has been upheld and is due compensation. If a claim has been assessed and is deemed not to be valid, it is known as a Rejection/Rejected claim.

    Help in another language

    You can only complete your claim on this site in English. If you need help in another language please contact us and we will do our best to help.

    Croeso i FSCS.

    Mae Cynllun Iawndal y Gwasanaethau Ariannol (FSCS) yma i ddiogelu eich arian, pe byddai eich cwmni gwasanaethau ariannol yn mynd i’r wal. Rydym yn cwmpasu amrediad eang o gynhyrchion a gwasanaethau ariannol, yn cynnwys cyfrifon banc, buddsoddiadau, pensiynau, cyngor ariannol, broceru yswiriant, cyngor a threfnu morgeisi. Cawn ein hariannu gan y diwydiant gwasanaethau ariannol ac mae ein gwasanaeth yn rhad ac am ddim.

    Os oes gennych hawliad i’w wneud yn erbyn cwmni sydd wedi mynd i’r wal, efallai y gallwn ni helpu.

    Sylwer: Dim ond yn Saesneg y gallwch chi wneud eich hawliad ar y wefan hon. Os bydd angen help arnoch mewn iaith arall rhowch wybod i ni ac fe wnawn ein gorau i’ch helpu chi. Rhowch alwad i’n Tîm Cwsmeriaid ar 0800 678 1100 neu +44 (0)20 7741 4100 o dramor, neu e-bostiwch enquiries@fscs.org.uk.

    Zapraszamy do zapoznania się z programem FSCS.

    Program wypłat odszkodowań finansowych FSCS ma na celu zabezpieczenie Państwa pieniędzy w przypadku zaprzestania działalności przez organizację świadczącą dla Państwa usługi finansowe. Program obejmuje szeroki zakres produktów i usług finansowych, w tym konta bankowe, inwestycje, emerytury, porady finansowe, pośrednictwo w zakresie ubezpieczeń, porady dotyczące kredytów hipotecznych i ich uzyskiwanie. Program finansowany jest przez branżę usług finansowych, a korzystanie z niego jest bezpłatne.

    Możemy pomóc w przypadku roszczeń wobec firm, które zaprzestały działalności handlowej.

    Uwaga: Wniosek na tej stronie można wypełnić wyłącznie w języku angielskim. Osoby, które chciałyby uzyskać pomoc w innym języku, prosimy o kontakt – postaramy się pomóc. Nr tel. obsługi klienta: 0800 678 1100 lub +44 (0)20 7741 4100 z zagranicy; e-mail: enquiries@fscs.org.uk

    Bienvenue dans le programme FSCS.

    Le programme d’indemnités de services financiers (Financial Services Compensation Scheme ou FSCS) est conçu pour protéger votre argent si votre cabinet de services financiers fait faillite. Nous couvrons une grande variété de produits et services financiers y compris les comptes bancaires, les investissements, les retraites, le conseil financier, les courtiers en assurances, les conseils et la négociation hypothécaires. Notre financement provient du secteur des services financiers et nos services sont gratuits.

    Si vous avez une plainte à déposer contre une société qui a fait faillite, nous pouvons vous aider.

    N’oubliez pas : sur ce site, vous ne pouvez remplir votre plainte qu’en anglais. Si vous avez besoin d’aide dans une autre langue, veuillez nous contacter, nous nous efforcerons de vous aider. Appelez notre service clientèle au 0800 678 1100 ou au +44 (0)20 7741 4100 de l’étranger, ou envoyez-nous un message à enquiries@fscs.org.uk.

    Bienvenido al Programa de Compensación de Servicios Financieros del Reino Unido (FSCS, por sus siglas en inglés).

    El Programa de Compensación de Servicios Financieros del Reino Unido (FSCS) tiene como finalidad proteger su dinero en el caso de que los servicios financieros que tenga contratados entrasen en liquidación. Cubrimos una amplia gama de productos y servicios financieros tales como cuentas bancarias, inversiones, pensiones, asesoramiento financiero, correduría de seguros, asesoramiento hipotecario y concesión de hipotecas. Nuestra financiación procede del sector financiero y nuestro servicio es gratuito.

    Si desea presentar una reclamación contra una firma que haya quebrado, es posible que podamos ayudarle.

    Por favor, tenga en cuenta que: Solo podrá cumplimentar su formulario de reclamación en este sitio en inglés. Si necesita ayuda en otro idioma, por favor infórmenos al respecto y haremos cuanto esté en nuestras manos para ayudarle. Llame a nuestro equipo de atención al cliente al 0800 678 1100, o al +44 (0)20 7741 4100 si llama desde fuera del Reino Unido, o bien envíenos un correo electrónico a enquiries@fscs.org.uk.

    Willkommen beim Financial Services Compensation Scheme.

    Das Financial Services Compensation Scheme (FSCS) existiert zum Schutz Ihres Geldes, im Falle der Zahlungsunfähigkeit Ihres Finanzdienstleistungsunternehmens. Wir decken eine große Bandbreite an Finanzprodukten und -dienstleistungen ab, darunter Bankkonten, Investments, Rentenversicherungen, Finanzberatung, Versicherungsvermittlung, Hypothekarberatung und Hypothekenvermittlung. Unsere Finanzierung stammt aus der Finanzdienstleistungsbranche und die von uns erbrachten Leistungen sind kostenlos.

    Wenn Sie Ansprüche gegen ein Unternehmen haben, das nicht länger geschäftstätig ist, können wir Ihnen möglicherweise helfen.

    Bitte beachten Sie: Sie können Ihren Antrag auf dieser Seite nur in englischer Sprache ausfüllen. Wenn Sie Unterstützung in anderen Sprachen benötigen, setzen Sie sich bitte mit uns in Verbindung und wir werden unser Bestes tun, um Ihnen zu helfen. Rufen Sie unser Kundendienstteam unter 0800 678 1100 oder +44 (0)20 7741 4100 (aus dem Ausland) an oder senden Sie eine E-Mail an enquiries@fscs.org.uk.

    Bem-vindo ao Programa de Compensação dos Serviços Financeiros (FSCS).

    O Programa de Compensação dos Serviços Financeiros (Financial Services Compensation Scheme - FSCS) serve para proteger o seu dinheiro, caso a sua empresa de serviços financeiros abra falência. Cobrimos uma vasta gama de produtos e serviços financeiros incluindo contas bancárias, investimentos, pensões, aconselhamento financeiro, corretagem de seguros, aconselhamento e organização de hipotecas. O nosso financiamento provém da indústria de serviços financeiros e o nosso serviço é gratuito.

    Se tiver uma reclamação contra uma empresa que faliu, talvez o possamos ajudar.

    Atenção: Pode preencher a sua reclamação neste portal, em inglês. Se necessitar de ajuda noutra língua, informe-nos e faremos o nosso melhor para o ajudar. Contacte a nossa equipa de Apoio ao Cliente através do 0800 678 1100, ou +44 (0)20 7741 4100 do estrangeiro, ou por correio eletrónico para enquiries@fscs.org.uk.

    Benvenuti al Financial Services Compensation Scheme (FSCS).

    Il Programma di risarcimento per i servizi finanziari (Financial Services Compensation Scheme o FSCS) è stato implementato per proteggere i vostri fondi in caso di fallimento della vostra società di servizi finanziari. Copriamo una vasta gamma di prodotti e servizi finanziari, inclusi conti correnti, investimenti, pensioni, consulenza finanziaria, intermediazione assicurativa, consulenza e assistenza sui mutui. Riceviamo finanziamenti dal settore dei servizi finanziari e il nostro servizio è gratuito.

    Se intendete presentare una richiesta di risarcimento nei confronti di una società di servizi finanziari che è andata fallita, noi possiamo aiutarvi.

    Nota: potete compilare la vostra richiesta di risarcimento unicamente in lingua inglese su questo sito. Per richiedere assistenza in un’altra lingua, specificate la vostra lingua preferita e noi faremo del nostro meglio per assistervi in modo adeguato. Vi invitiamo a contattare il nostro servizio di assistenza clienti al numero 0800 678 1100 (per chiamate nazionali) o +44 (0)20 7741 4100 (dall’estero) oppure inviate un’e-mail all’indirizzo enquiries@fscs.org.uk.

    এফএসসিএস (FSCS)-এ স্বাগতম।

    ফাইন্যান্সিয়াল সার্ভিসেস কম্পেনসেশন স্কিম (FSCS) আপনার অর্থ সুরক্ষা করার জন্য এখানে রয়েছে, যদি আপনার আর্থিক সেবা প্রতিষ্ঠান ব্যবসা গুটিয়ে যায়। আমরা ব্যাংক অ্যাকাউন্ট, বিনিয়োগ, পেনশন, আর্থিক পরামর্শ, বীমা ব্রোকিং, মর্গেজ পরামর্শ এবং ব্যবস্থাসহ বিস্তৃত আর্থিক পণ্য ও পরিষেবা প্রদান করে থাকি। আমাদের অর্থায়ন আর্থিক পরিষেবা শিল্প থেকে আসে এবং আমরা বিনামূল্যে পরিষেবা দিয়ে থাকি।

    ব্যবসা গুটিয়ে গেছে এমন কোন ব্যবসা প্রতিষ্ঠানের বিরুদ্ধে যদি আপনার একটি দাবি থেকে থাকে, তাহলে আমরা সাহায্য করতে সক্ষম হতে পারি।

    অনুগ্রহ করে লক্ষ্য করুন: আপনি শুধুমাত্র ইংরেজিতে এই সাইটে আপনার দাবি ফরম পূরণ করতে পারেন। যদি অন্য ভাষায় আপনার সাহায্যের প্রয়োজন হয় তাহলে আমাদের জানান এবং আমরা আপনাকে সাহায্য করার যথাসাধ্য চেষ্টা করব। আমাদের কাস্টমার টিম-এর সাথে 0800 678 1100 বা বিদেশ থেকে +44 (0)20 7741 4100 নম্বরে কল করুন, অথবা enquiries@fscs.org.uk ঠিকানায় ইমেইল করুন।

    FSCSમાં તમારું સ્વાગત છે.

    જો તમારી ફાઈનાન્શીયલ સર્વિસીસ ફર્મ (નાણાકીય સેવા પૂરી પાડતી પેઢી)નો ધંધો બંધ થઈ જાય, તો ફાઈનાન્શીયલ સર્વિસીસ કોમ્પનસેશન સ્કીમ (FSCS – નાણાકીય સેવાઓ સામે વળતર અપાવતી યોજના) અહીં તમારાં નાણાંનું રક્ષણ કરવા માટે છે. અમે વિસ્તૃત પ્રકારની નાણાંકીય સેવાઓ તેમજ પ્રોડક્ટ્સને આવરી લઈએ છીએ, જેમ કે બેન્ક ખાતાં, રોકાણો, પેન્શનો, નાણાંકીય સલાહ, વીમા દલાલી, મોર્ગેજને લગતી સલાહ તેમજ ગોઠવણ. અમારું ભંડોળ નાણાકીય સેવા ઉદ્યોગમાંથી આવે છે અને અમારી સેવા મફત છે.

    જેનો ધંધો બંધ થઈ ગયો હોય તેવી કોઈ પેઢી સામે જો તમારે દાવો કરવાનો હોય તો અમે કદાચ તેમાં મદદ કરી શકીએ.

    કૃપા કરીને નોંધ લેશોઃ તમે આ સાઈટ ઉપર માત્ર અંગ્રેજીમાં ક્લેઈમ ફોર્મ ભરી શકશો. જો તમને બીજી કોઈ ભાષામાં મદદ જોઈતી હોય, તો કૃપા કરીને અમને જાણ કરો અને તમારી મદદ માટે અમે અમારાથી બનતું કરીશું. અમારી કસ્ટમર ટીમને 0800 678 1100 પર અથવા વિદેશથી +44(0)20 7741 4100 પર ફોન કરો અથવા ઈમેઈલ કરોઃ enquiries@fscs.org.uk.

    ਐਫ.ਐਸ.ਸੀ.ਐਸ. (FSCS) ਵਿੱਖੇ ਤੁਹਾਨੂੰ ਜੀ ਆਇਆਂ ਨੂੰ।

    ਵਿੱਤੀ ਸੇਵਾਵਾਂ ਦੀ ਮੁਆਵਜ਼ਾ ਯੋਜਨਾ (ਐਫ.ਐਸ.ਸੀ.ਐਸ.) (Financial Services Compensation Scheme (FSCS) ਤੁਹਾਡੇ ਪੈਸਿਆਂ ਦੀ ਰੱਖਿਆ ਕਰਨ ਲ਼ਈ ਇਥ੍ਹੇ ਹੈ, ਜੇਕਰ ਜੇ ਤੁਹਾਡੀ ਵਿੱਤੀ ਸੇਵਾਵਾਂ ਦੀ ਕੰਪਨੀ ਦਾ ਕਾਰੋਬਰ ਬੰਦ ਹੋ ਜਾਵੇ। ਅਸੀਂ ਆਪਣੀ ਯੋਜਨਾ ਵਿੱਚ ਕਈ ਪ੍ਰਕਾਰ ਦੀਆਂ ਵਿੱਤੀ ਵਸਤੂਆਂ ਅਤੇ ਸੇਵਾਵਾਂ ਸ਼ਾਮਲ਼ ਕੀਤੀਆਂ ਹੋਈਆਂ ਹਨ ਜਿਨ੍ਹਾਂ ਵਿੱਚ ਬੈਂਕ ਅਕਾਊਂਟ, ਪੂੰਜੀ ਨਿਵੇਸ਼, ਪੈਨਸ਼ਨ, ਵਿੱਤੀ ਸਲ਼ਾਹ, ਇੰਸ਼ੂਰੈਂਸ਼ ਬਰੋਕਿੰਗ, ਮੌਰਗੇਜ ਬਾਰੇ ਸਲ਼ਾਹ ਅਤੇ ਪ੍ਰਬੰਧ ਸ਼ਾਮਲ਼ ਹੈ। ਸਾਡਾ ਖ਼ਰਚਾ ਵਿੱਤੀ ਸੇਵਾਵਾਂ ਦੀ ਸੰਨਤ ਤੋਂ ਪ੍ਰਾਪਤ ਹੁੰਦਾ ਹੈ ਅਤੇ ਸਾਡੀ ਸੇਵਾ ਮੁੱਫ਼ਤ ਹੈ।

    ਜੇ ਤੁਸੀਂ ਉਸ ਕਿਸੇ ਕੰਪਨੀ ਦੇ ਵਿਰੁੱਧ ਦਾਹਵਾ ਕਰਨਾ ਚਾਹੁੱਦੇ ਜੋ ਬੰਦ ਹੋ ਗਈ ਹੈ, ਤਾਂ ਹੋ ਸਕਦਾ ਹੈ ਅਸੀ ਮਦਦ ਕਰ ਸਕੀਏ।

    ਕਿਰਪਾ ਕਰਕੇ ਧਿਆਨ ਦਿਓਂ ਇਸ ਸਾਈਟ ਤੇ ਤੁਸੀਂ ਆਪਣਾ ਦਾਹਵਾ ਕੇਵਲ਼ ਅੰਗ੍ਰੇਜ਼ੀ ਵਿਚ ਹੀ ਪੂਰਾ ਸਕਦੇ ਹੋ। ਜੇ ਤੁਹਾਨੂੰ ਹੋਰ ਭਾਸ਼ਾ ਵਿੱਚ ਮਦਦ ਚਾਹੀਦੀ ਹੋਵੇ ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਸਾਨੂੰ ਦੱਸੋ ਅਤੇ ਮਦਦ ਕਰਨ ਲ਼ਈ ਅਸੀਂ ਆਪਣੀ ਪੂਰੀ ਕੋਸ਼ਿਸ਼ ਕਰਾਂਗੇ। ਸਾਡੀ ਗਾਹਕ ਟੀਮ ਨੂੰ 0800 678 1100 ਜਾਂ +44 (0)20 7741 4100 ਤੇ ਵਿਦੇਸ਼ਾਂ ਤੋਂ ਫ਼ੋਨ ਕਰੋ, ਜਾਂ enquiries@fscs.org.uk ਤੇ ਈਮੇਲ਼ ਕਰੋ।

    Welcome to FSCS.

    The Financial Services Compensation Scheme (FSCS) is here to protect your money, if your financial services firm goes out of business. We cover a wide range of financial products and services including bank accounts, investments, pensions, financial advice, insurance broking, mortgage advice and arranging. Our funding comes from the financial services industry and our service is free.

    If you have a claim to make against a firm that has gone out of business, we may be able to help.

    Please note: You can only complete your claim on this site in English. If you need help in another language please let us know and we will do our best to help. Call our Customer Team on 0800 0914 100 from Monday to Friday 8.30 to 21.00 and on Saturdays 9.00 to 14.00 or email enquiries@fscs.org.uk.

    Need Help?

    For any queries call us on 0800 0914 100.  We're open Monday to Friday, 08:30 to 17:30.

    If you need to get in touch with us by email, please use our Contact Us form. This will mean your message goes straight through to the right team and can be dealt with quickly.

    For any queries call us on 0800 0911 011. We're open Monday to Friday 08:30 to 17:30.

    If you need to get in touch with us by email, please use our Contact Us form. This will mean your message goes straight through to the right team and can be dealt with quickly.