Important information before starting your claim

We aim to make claiming online quick and easy for you.
Please read this information carefully before getting started to ensure you know what to expect.

First get your supporting documents ready

We need quite a bit of information to investigate your claim. You'll find it easier to submit your claim if you gather these items first as you'll be asked to upload them when you submit your claim.

It is important you send us everything we ask for; we cannot progress your application until we receive this information and it is very difficult for us to obtain firms records on your behalf.

We need :

Three forms of identification

Here's a list of what we accept

Products & Advice documents

Here's a list of what we need

Your bank account details

So we can pay your compensation if your claim is approved

If you need to ask your lender or provider for documents, you may find it helpful to use our letter templates.

We accept scans for most documents.

Then submit your claim

Here's an overview of how to submit your claim. It should take you 1 to 2 hours to complete your application online. You can save your progress and return to your claim at any point.

Step 1:

Check if you can claim



First you'll enter some basic details of your claim and we'll tell you straight away if you are eligible to claim.

Step 2:

Create your online account



With your online account you'll be able to submit your claim and check on its progress.

Step 3:

Complete your application



Finally you'll answer questions about why you're claiming, upload your supporting documentation and sign your claim electronically before submitting it.