Information: All fields marked with a * are required.

Step 1 - Check if you can claim

Please correct the error below

Please type in the name of the Firm or the six-digit Firm Reference Number (FRN) and select the firm from the drop-down list. Please ensure you select the correct firm as this will impact whether your claim can progress.
If you need help to identify the correct firm or FRN, you may wish to check the Financial Conduct Authority register
Important:

  • You should claim against the firm who gave you the advice to choose a policy or product, not the lender or the provider.
  • FSCS can only consider claims against firms that have gone out of business and are unable to pay claims themselves.
  • The firm must have been authorised by the Financial Conduct Authority at the time you received the advice.
  • If the firm is still trading you may wish to speak to the Financial Ombudsman Service or the Citizens Advice Bureau.

The control below will present matched search results in a dialogue. Please use the up and down arrow keys to navigate results. The name of the firm that you want to make a claim against is required.

FSCS can only consider claims for products and policies that were regulated by the Financial Conduct Authority at the time you received the advice. If you are unsure of which product or policy you are claiming for, please refer to your product or policy provider.
If you are claiming for a deposit with a bank/building society or credit union that is in default, you do not need to complete an application form. Click here for more information on what we cover.

This category is applicable if you are claiming against an insurance broker regarding advice the firm gave you to purchase an insurance policy. FSCS can only consider claims relating to policies arranged on or after 14 January 2005, which is the date when the protection of FSCS was extended to include customers of general insurance brokers. If you are claiming against an insurance provider that has gone out of business, please visit our News section for more information.
This category is applicable if you think you've lost money as a result of advice you were given on making an investment. We cover most investment types such as shares, investment bonds and portfolios. We can only consider claims for business conducted on or after 28 August 1988.
This category is applicable if you have suffered a financial loss as a result of the advice you received to choose your mortgage. FSCS can only consider claims for mortgage business conducted on or after 31 October 2004. Please note buy-to-let mortgages and secured loans are not FSCS protected.
This category is applicable if the advice you were given resulted in you buying a mortgage endowment policy that was unsuitable for you, or you were not advised of the risks and you lost money as a result. FSCS can only consider claims for business conducted on or after 28 August 1988.
This category is applicable if you think you've lost money as a result of advice you were given, such as transferring your retirement savings to a Self-Invested Personal Pensions (SIPP). FSCS can only consider claims for pensions business conducted on or after 28 August 1988.
This category is applicable if you think you've lost money as a result of a Payment Protection Insurance policy, for instance if it was added to your loan without your knowledge. FSCS can only consider claims for PPI business conducted or on after 14 January 2005.
This category applies if you think you've suffered a financial loss as a result of advice or mis-management relating to a Structured Deposit. A Structured Deposit is a type of term deposit where the capital is guaranteed to be repaid but the amount of the investment return is dependent on the performance of an underlying index or market. FSCS can only consider claims where the advice or mis-management occurred on or after 01 April 2018.
This category is applicable if you think you've lost money as a result of the advice you were given to purchase a Whole of Life Insurance or Assurance. FSCS can only consider claims regarding policies that were arranged on or after 28 August 1988.

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